Privacy Policy

 

At Rysons, accessible from www.rysons.com, one of our main priorities is the privacy of our visitors. It's processing in order to comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

 

Looking after the personal data you share with us is a hugely important part of this and we want you to be confident that your data is safe and secure and understand how we use it to offer you a better and more personalised shopping experience. This privacy policy outlines how your personal information is collected and used.

This Privacy Policy document contains types of information that is collected and recorded by Rysons and how we use it.

Access to your personal data is limited to authorised employees as required for the purposes identified below as well as IT security and maintenance.

 

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Rysons. This policy is not applicable to any information collected offline or via channels other than this website.

 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address and delivery address (if different), email address, telephone number and/or mobile number, Company Registration Number(if applicable), VAT number (if applicable), how you heard about Rysons, type of business, website address, Areas (product ranges) you are interested in buying.

 

When you place an order on www.rysons.com the additional information we know is:

  • Your I.P address (Internet Protocol)
  • The web browser you were using when you placed the order
  • How you paid for the order (card, PayPal or on account)
  • What products you have purchased

 

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

 

Log Files

When you visit our website (with or without registering) we know (provided by Google Analytics) the URL and page titles of the pages you are viewing, your location (this is derived from the I.P address where the hit originated. The I.P address itself is not available in Google Analytics as it is personally identifiable information (PII) which violates the terms of Google), browser type, screen resolution, The language (derived from the language settings of your browser), Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.

 

Cookies and Web Beacons

Like any other website, Rysons uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

 

Google analytics

Our website uses “Google Analytics”, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses persistent cookies to help us determine the number of people that visit www.rysons.com and to analyse how they use it so we can determine which pages and products on our site are the most popular ones.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers. Google and/or its subsidiaries may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where, (a) required to do so by law; (b) it has a good faith belief that such disclosure is reasonably necessary to protect the rights, property or safety of Google, its users or the public; or (c) such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data it holds. If you would like to read more about Google Analytics or how Google might use your information, please see www.google.co.uk/policies/privacy.

 

Transactions

All online transactions are made through Sage Pay or PayPal. This means all transaction information passed between www.rysons.com and Sage Pay/PayPal is encrypted using 128-bit+ SSL certificates. No cardholder information is ever passed un-encrypted and any messages sent to our servers from Sage Pay or PayPal are signed using SHA2 hashing to prevent tampering. You can be assured that no information you pass to Sage Pay or PayPal's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. We do not store credit or debit card details. This means there is no risk of your personal data or credit card information being stolen by unauthorised access.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

You have the right to access and review your personal data. This can be accessed in your 'My Account' section of the website. Here you can review and amend your personal details; you can also view your order history.

You have the right to request a copy of the personal data we hold about you by writing to (S.W.D. Wholesale Limited), (Hovemint Limited) Rysons International Group Rysons International Group 8, 10 Caroline St, Manchester, M7 1SS UK.

You have the right to request that your personal data is deleted by writing to (S.W.D. Wholesale Limited), (Hovemint Limited) Rysons International Group Rysons International Group 8, 10 Caroline St, Manchester, M7 1SS UK. For legal and accounting purposes we may have to retain your order history.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Rysons does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

Our Privacy Policy will be reviewed and enhanced from time to time and you should check this page to see our most up to date policy.