Returns Policy
Please take the time to read our Returns Policy:
Customers are expected to check all product items sign for all consignment immediately on delivery and in the event of goods being damaged they should not be signed for, nor accepted, but left with the Carriers. However, if the damage or short delivered goods are accepted, the goods should be signed for as damaged or short delivered. We accept return with 7 days of delivery.
- Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver or when collected.
- Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to business sales.
- We despatch orders by the pallet. If there are any signs of damage to the wrapping or pallet itself, please notify us immediately on+44 (0) 161 387 7214 and note this on the delivery manifest.
Please also refer to our Terms & Conditions page for further information and policies.
Returns & Damaged Goods: Quick Answers
How long do I have to return an item?
We accept returns within 7 days of delivery.
What should I do if my order arrives damaged?
If goods are damaged, they should not be signed for or accepted; leave them with the carriers. If accepted, goods should be signed for as damaged. For pallet deliveries, if there are any signs of damage to the wrapping or the pallet itself, notify us immediately on +44 (0) 161 387 7214 and note this on the delivery manifest.
When does the risk of damage or loss pass to me?
Risk of damage to or loss of the goods passes to you at the time of delivery, or if you fail to take delivery at the agreed time, the time when we tried to deliver or when collected.